If you are unsatisfied for any reason with your photographer or the images that they provide we will do what it takes to make it right. This includes assigning a new photographer and in extreme cases a full refund. We will only be able to provide a refund if it is very apparent that the services requested were not rendered. Additionally, in order for our photographers to take the best photos possible, your cooperation is required. This means clearing out the premises, dressing your best, and being prepared help the photographer do what needs to be done. If you ever have questions or concerns we are always here to help!