Below is a list of the most commonly asked questions.  If you don’t see your question, please just ask using our Contact Form.  We will respond as soon as possible.

You should hear from your photographer within 48 hours after submitting payment.  If you do not hear from them in that time, please let us know and we will assign a new photographer and make sure you get a response ASAP.

If you are not happy with a photographer prior to the photoshoot, please let us know and we can do our best to assign someone else.  We would love to know what your reasons are and will take that feedback very seriously.

If you do not like the photos you are provided, please let us know.  We will do our best to provide a reasonable solution.  In some cases this will mean providing a full re-shoot with a different photographer.

Yes, we use Mijireh as a PCI compliant hosted checkout solution.  We use Stripe as a payment gateway which is PCI-certified, forces HTTPS for all services, and uses AES 256 encryption to store all credit card numbers, which we will never have direct access to.  Read more here and here

We are working hard to perfect our service in the Los Angeles region before expanding into new locations.  We want to make sure that when we do launch in your region we will have plenty of awesome photographers available to you.

Yes, to upgrade your order during a shoot, simply place an order on our website and show your photographer the receipt.  Our mobile website makes it incredibly easy to do this from your smart phone.